{"id":379,"date":"2026-02-21T08:20:20","date_gmt":"2026-02-21T08:20:20","guid":{"rendered":"https:\/\/staging.breezi.co.uk\/?page_id=379"},"modified":"2026-03-03T20:15:17","modified_gmt":"2026-03-03T20:15:17","slug":"support-help","status":"publish","type":"page","link":"https:\/\/breezi.co.uk\/index.php\/support-help\/","title":{"rendered":"Support"},"content":{"rendered":"\n<section class=\"wp-block-group has-ast-global-color-4-background-color has-background is-layout-constrained wp-container-core-group-is-layout-a374344a wp-block-group-is-layout-constrained\" style=\"border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:0px;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-ast-global-color-4-background-color has-background is-layout-flow wp-container-core-column-is-layout-b2a27621 wp-block-column-is-layout-flow\" style=\"border-top-left-radius:22px;border-top-right-radius:22px;border-bottom-left-radius:22px;border-bottom-right-radius:22px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"padding-top:var(--wp--preset--spacing--50);padding-right:0;padding-bottom:var(--wp--preset--spacing--50);padding-left:0\">We\u2019ve Got You Covered<\/h1>\n\n\n\n<p class=\"has-text-align-left has-medium-font-size\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">At Breezi, we design systems around one simple principle: long-term comfort without complexity.That is why we work with trusted, proven manufacturers behind the scenes. Your system is built on reliable, high-efficiency heat pump technology, engineered for quiet operation and year-round performance in the UK climate. If you ever need help, this page shows you where to start.<\/p>\n<\/section>\n\n\n\n<section class=\"wp-block-group has-ast-global-color-4-background-color has-background is-layout-constrained wp-container-core-group-is-layout-a8c6b1e0 wp-block-group-is-layout-constrained\" style=\"border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:0px;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-ast-global-color-4-background-color has-background is-layout-flow wp-container-core-column-is-layout-b2a27621 wp-block-column-is-layout-flow\" style=\"border-top-left-radius:22px;border-top-right-radius:22px;border-bottom-left-radius:22px;border-bottom-right-radius:22px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<h3 class=\"wp-block-heading\">Who Handles Support?<\/h3>\n\n\n\n<p>Your installing engineer is your primary technical contact.They:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Installed and commissioned your system<\/li>\n\n\n\n<li>Know your specific pipework and electrics<\/li>\n\n\n\n<li>Handle warranty and service<\/li>\n<\/ul>\n\n\n\n<p>If something requires a physical visit, they are the right people. However, if you are unsure whether something is a settings issue or a technical fault, we are here to guide you first.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Official Documentation &amp; Resources<\/h3>\n\n\n\n<p>Below are the key official resources for your system.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">1. User &amp; Operation Manual<\/h4>\n\n\n\n<p>The official user manual explains:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Remote control functions<\/li>\n\n\n\n<li>Heating and cooling modes<\/li>\n\n\n\n<li>Fan speeds and airflow<\/li>\n\n\n\n<li>Timer and scheduling<\/li>\n\n\n\n<li>Energy saving features<\/li>\n\n\n\n<li>Basic filter cleaning<\/li>\n\n\n\n<li>Safety information<\/li>\n<\/ul>\n\n\n\n<p>You can access the official manuals here:<\/p>\n\n\n\n<p>Panasonic Air Conditioning Support Portal<br><a href=\"https:\/\/tda.panasonic-europe-service.com\/docs\/2z6999dde7z3z423f9z656ez706466z24z777a4009fbb2ee7f7fc6553ba81643e36ad5e146\/tsn3\/data\/ALL\/CSTZ20ZKEW\/OI\/995258\/ACXF55-33990.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Breezi Panasonic models &#8211; Operation Manual<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2. Troubleshooting Guide<\/h4>\n\n\n\n<p>Troubleshooting guidance is included within the official Operating Instructions manual. It covers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>System not starting<\/li>\n\n\n\n<li>Poor heating or cooling performance<\/li>\n\n\n\n<li>Flashing indicator lights<\/li>\n\n\n\n<li>Error codes<\/li>\n\n\n\n<li>Wi-Fi connection issues<\/li>\n<\/ul>\n\n\n\n<p>If an error code appears, make a note of it and share it with your installer. That will significantly speed up diagnosis. If you are unsure what you are seeing, contact us and we will help you interpret it.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3. Smart App Control<\/h4>\n\n\n\n<p>If your system includes Wi-Fi connectivity, it is managed through the Panasonic Comfort Cloud app.<\/p>\n\n\n\n<p>Official information page:<br><a href=\"https:\/\/www.aircon.panasonic.eu\/GB_en\/happening\/panasonic-comfort-cloud-app-21\/?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener\">Panasonic Comfort Cloud App<\/a><\/p>\n\n\n\n<p>The app allows you to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Control temperature remotely<\/li>\n\n\n\n<li>Switch modes<\/li>\n\n\n\n<li>Set weekly schedules<\/li>\n\n\n\n<li>Monitor energy usage<\/li>\n\n\n\n<li>Receive error notifications<\/li>\n\n\n\n<li>Share access with family members<br><br><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Download the Comfort Cloud App<\/h4>\n\n\n\n<p>Apple App Store<br><a href=\"https:\/\/apps.apple.com\/app\/panasonic-comfort-cloud\/id1352521800\" target=\"_blank\" rel=\"noreferrer noopener\">Download here<\/a><\/p>\n\n\n\n<p>Google Play Store<br><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.panasonic.ACCsmart\" target=\"_blank\" rel=\"noreferrer noopener\">Download here<\/a><br><\/p>\n\n\n\n<p>Search for: Panasonic Comfort Cloud<\/p>\n\n\n\n<p>You will need to create a free account during setup.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">When to Contact Your Installer Urgently<\/h4>\n\n\n\n<p>Contact your installer immediately if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An error code remains on display<\/li>\n\n\n\n<li>The system trips your electrics<\/li>\n\n\n\n<li>There is water leakage indoors<\/li>\n\n\n\n<li>The unit repeatedly shuts down<\/li>\n\n\n\n<li>You suspect a mechanical fault<\/li>\n<\/ul>\n\n\n\n<p>Any other questions, contact Bree<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019ve Got You Covered At Breezi, we design systems around one simple principle: long-term comfort without complexity.That is why we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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